Ruby Fortune Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Ruby Fortune Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for particular products, promotions or services.

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1. General terms and acceptance

Ruby Fortune Casino may be referred to in these terms as “we”, “us” or “our”. “You” means the person accessing the website or using our services. These Terms & Conditions apply to the website, your player account, casino games, payments, promotions and any related services made available through Ruby Fortune Casino.

On this page

By visiting the website, registering an account or using any service, you agree to be bound by these terms. If you do not accept them, you must not use the website or open an account. Additional terms may apply to specific games, promotional offers, payment methods or other features. Where additional terms apply, they will be presented to you before you use the relevant service and should be read together with these terms.

We may update these terms from time to time to reflect changes to our services, legal obligations, technology or operating procedures. Updated terms will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. If a change is important, we may take reasonable steps to bring it to your attention.

Eligibility

You must meet all legal requirements that apply to online gambling in your location. You must also be at least the minimum legal gambling age applicable to you. Ruby Fortune Casino is intended only for people who are legally permitted to use online gambling services. You must not access the website from a location where online gambling is prohibited or restricted.

We may ask you to confirm your age, identity, location or other information before allowing access to certain services. You are responsible for providing accurate, current and complete information. If your circumstances change, you should update your account details promptly.

2. Accounts, verification and security

You may generally have only one player account unless we expressly allow otherwise. An account must be registered in your own name and must not be created on behalf of another person. You must not sell, transfer, rent or provide access to your account to anyone else. You are responsible for ensuring that your registration details remain accurate.

You are responsible for keeping your login information confidential and for all activity carried out through your account. Do not share your password or use another person’s account. If you believe that your account has been accessed without permission, notify us through the available support channels as soon as possible and change your password where appropriate.

To meet legal, security, anti-fraud and responsible gambling requirements, we may request documents or other information to verify your identity, age, address, source of funds or account activity. Verification may be required before deposits, withdrawals or continued use of the account. We may restrict account access while checks are being completed.

You must not use the website for unlawful activity, fraud, money laundering, unauthorised payment activity or any other improper purpose. You must not attempt to manipulate games, interfere with website security, use automated systems without permission, exploit an error or assist another person to breach these terms.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification cannot be completed, activity may be unlawful or fraudulent, or suspension is required for security, compliance or responsible gambling reasons. We may also refuse access to particular services where appropriate.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law and relevant verification requirements. Funds may be withheld or reviewed where there is a suspected breach, fraud, chargeback, prohibited activity or other legal concern. Nothing in these terms limits any rights you may have under Australian consumer law.

3. Deposits, withdrawals and games

You may deposit funds using payment methods displayed on the website. You must use a payment method that belongs to you or that you are authorised to use. We may decline, reverse or review a transaction where it appears unauthorised, disputed, unlawful, inconsistent with your account information or contrary to a payment provider’s requirements.

You should check the details of each transaction before confirming it. Deposits are intended for use in the games and services available through your account and must not be made for an unlawful purpose. Any applicable fees, processing conditions or minimum and maximum amounts will be shown where relevant before you complete a transaction.

Withdrawals may be subject to identity, payment and compliance checks. We may return funds through an approved method and may require additional information before processing a withdrawal. Processing times can depend on verification, the selected payment method, financial institutions and other factors. We do not promise a particular processing time unless one is expressly stated for the relevant service.

Game outcomes are determined by the relevant game system and its rules. You should review the information, rules and paytable provided for a game before playing. Where a game is interrupted by a technical problem, the outcome will be handled in accordance with the applicable game and system procedures. We may void or review transactions affected by a clear technical error, malfunction or system issue.

Promotions and bonuses

Promotions, bonuses and rewards may be offered from time to time. Each offer is subject to its own terms, including eligibility, activation requirements, expiry, wagering conditions, excluded games, withdrawal rules and any limits. You should read the full terms of an offer before accepting it.

Unless the relevant promotional terms state otherwise, we may cancel or amend an offer where an error has occurred, where an offer has been misused or where changes are required for legal, technical or operational reasons. A promotion must not be used in a way that is fraudulent, abusive or inconsistent with its purpose.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Ruby Fortune Casino may provide responsible gambling tools and information, which can include deposit controls, activity information, time reminders, cooling-off options, self-exclusion and access restrictions. The tools available, their operation and any applicable conditions will be explained on the website. If gambling is affecting you or people close to you, stop playing and seek independent support.

We collect and use personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be used to provide services, process transactions, verify accounts, protect the website, prevent fraud, meet legal obligations and support responsible gambling. You should read the Privacy Policy to understand how information is handled and what rights may be available to you.

Website use and availability

You must use the website lawfully and responsibly. Website content is provided for general information and may change without notice. We take reasonable steps to maintain the website, but we do not guarantee that it will always be available, uninterrupted, secure, error-free or compatible with every device or connection.

You are responsible for your device, internet connection, software and security measures. We are not responsible for loss caused by your failure to protect your account, device or login information, except where liability cannot lawfully be excluded. We are also not responsible for delays or failures caused by events outside our reasonable control.

Complaints and applicable law

If you have a question, concern or complaint about the website or your account, please use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, including relevant transaction or account details where appropriate. We may ask for further information to verify your identity and investigate the issue.

These terms are intended to operate consistently with applicable Australian laws and regulations. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.

By continuing to use Ruby Fortune Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities that apply to you and agree to comply with them. Please check this page regularly for the current version.